Return & Exchange

Return Timeframes

• Eligible returns must be postmarked or received within 30 calendar days of the delivery date for a full refund to your original payment method. • Returns received between 31–60 days of delivery may qualify for a store credit only.

Returns received after 60 days will not be accepted and may be returned to you at your expense.

Exchange Timeframes

Exchanges for a different size, color, or style may be requested within 30 days of delivery. If the desired size or style is not available, you may choose store credit or a refund.

Condition of Returned Items

To be eligible for return or exchange, items must be:

• Unworn, unwashed, and unused;
• With all original tags still attached;
• Free from odors, makeup, deodorant, pet hair, or stains;
• Returned in original packaging when applicable.

Any item that shows signs of wear, damage, alteration, or washing will not be accepted and may be returned to you at your expense or issued store credit at our discretion.

Final Sale Items

Certain products are considered Final Sale and cannot be returned or exchanged:

• Clearance or deeply discounted merchandise;
• Sale items labeled “Final Sale” at checkout;
• Accessories (hats, jewelry, belts, etc.);
• Swimwear or intimate apparel unless there is a manufacturer defect.

How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

1. Locate your original order number (found in your order confirmation email).
2. Visit our online Returns Center or contact customer support for return authorization.
3. Include your order number, item(s) being returned, and reason for return/exchange.
4. Pack the item(s) securely with tags and original packaging.
5. Ship the item(s) using a trackable shipping method to the address provided.

Unauthorized returns without a return authorization may result in delayed processing or denial of refund.

Return Shipping Costs

Return shipping is the responsibility of the customer unless the return is due to a defect, damage, or incorrect item sent by Hemline Shop. In approved cases of defect or error, we may provide a prepaid return label at our discretion.

Original shipping fees paid at checkout are non‑refundable.

Where to Send Returns

Please send all return packages to:

Hemline Shop Returns
[Your Return Address Line 1]
[City, State ZIP]
United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 7–10 business days. You will receive a notification email once the refund has been issued.

Please allow additional time for your bank or credit card company to post the refund to your account — this may take up to 5–10 business days depending on the provider.

Exchanges & Availability

Exchanges are fulfilled as new orders. Hemline Shop is not responsible if the desired replacement size or style is sold out. In such cases, you may choose:

• Store credit for the value of the returned item;
• A refund to your original payment method, where applicable.

If you need assistance locating the correct size, our customer support team is happy to help.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will review and either replace the item or issue a refund based on availability and preference.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or credit card company first. If the issue persists, contact our customer support team for assistance.

Customer Support

For any questions or concerns about returns, exchanges, or refunds, please contact:
Email: support@hemlineshop.us